General terms and Conditions - Return of products

Terms of use

Address : Sàrl

Street of Grey Stone 7
2053 Cernier - Switzerland

Phone : 032 853 79 77



Bank references :
N° of account: 14-685728-8

IBAN number:
CH80 0900 0000 1468 5728 8

Name of the beneficiary: Sàrl
Street of Grey Stone 7
2053 Cernier - Switzerland

BIC (SWIFT-code) of the bank:

Name of the bank:
Postfinance ltd
3000 Bern




E-mail addresses : general Info :

Any order under a product appearing within the shop online website requires consultation and prior acceptance of these general conditions of sale. The click validating the order implies full acceptance of these terms. The click has value of "digital signature".

Article 1 : object
The present general conditions have for object to define the rights and obligations of the parties under the online sale of goods offered by Good to the consumer on its website

Article 2 : order confirmation
The contractual information will be subject to a confirmation by e-mail to the address indicated by the customer on the purchase order.

Article 3 : proof of the transaction
The computerized registers, preserved in the computer systems of the company's Good health.hp and its suppliers of it services, in reasonable safety conditions, are considered proof of communications, orders and payments between the parties.

The archiving of order forms and invoices is made on a reliable and durable can be produced as evidence.

Article 4 : information on the products
Every effort has been made to ensure the accuracy of the information presented on

Good-health.hp or its suppliers are however not responsible for consequences, incidents, special damage resulting from electronic transmissions or the accuracy of information transmitted even in cases where Good-health.hp has been aware of the possibility of such damages.

The names and marks of products and manufacturers are used only for identification purpose. Photos, descriptions and prices of the products are not contractual.

Article 5 : prices of products and the validity of it
The prices are indicated with all taxes included (TTC) in euros. They are valid for the day, that is to say, at the time of the click of the order placed by the customer. These prices can be modified at any time.Shipping costs are not included in the price shown. They are the subject of a billing. After a certain amount, which may be revised at any time for Good according to the tariff of the carriers.

Discounts can be applied from a certain amount of control. The effective rate may be revised at any time for Good This information is communicated on the website Good-health.hp and the customer when placing an order.

Discounts can be granted according to criteria defined by Good, subject to revision at any time.

Article 6 : stock
The offers presented on the website are only valid in the limit of stocks available. shall in no event be responsible if any product is no longer available, out of stock, even exhausted. reserves the right to modify and/or replace products, if the product or products ordered are no longer available on the catalog from its suppliers.

Article 7 : payment methods
To regulate his order, the customer has, at its option, of all modes of payment proposed on the online order form :E-banking or cheque or over the phone. The customer guarantees to Good that it has the necessary permissions to use the payment method they choose during the validation of the purchase order. reserves the right to suspend any management of order and any delivery in case of non-payment of the order. reserves in particular the right to refuse a delivery or honour an order from a buyer who has not fully paid an order or with whom a dispute is underway.

The products are payable in advance by e-banking or by cheque. Exceptionally, Good gives its regular customers the opportunity to pay to 30 days and/or in 3 times without fees. The criteria defining the concept of "regular customer" are based on the number of orders over the three months, and their average amount. Any irregularity in the payment cancels the possibility of paying on invoice in future. These criteria can be reviewed at any time. Clients benefiting from these benefits are informed about this when placing their order.

Article 8 : execution of the command
The order will be executed at the latest within a period of 1 to 7 days from the day following that on which the buyer placed his order.

In case of unavailability of the ordered product, especially because of the providers of Good, the customer will be informed at the earliest by e-mail and will have the possibility to cancel his order. The customer then has the choice of claiming the refund of amounts paid within a maximum period of 20 working days at the latest after the date of the payment, or the exchange of the product.

Article 9 : terms of delivery
The products are delivered to the address indicated by the customer on the purchase order. All products leave the premises of LLC Good in perfect condition. The customer must notify the carrier (or factor) the slightest trace of shock (holes, traces of crushing etc...) on the parcel, and, where appropriate, refuse the package. A new identical product will then be returned free of charge. The exchange of any product declared, a posteriori, damaged during transport, without any reservation has been issued at the time of receipt of the package, will not be supported.

As in any expedition, it is possible to get delayed or the product gets lost. In such a case, Good contract the carrier to start an investigation. All efforts are made, as long as is necessary, to find this package. If any will be reimbursed by the carrier and deliver a new package identical to its costs. disclaims any responsibility for the longer delivery times because of carrier, especially in case of loss of the products or the weather.

Article 10 : delivery problems due to carrier
Any anomaly concerning the delivery (damage, missing product compared the delivery order, damaged parcel, broken product) must imperatively be indicated on the delivery form of ‘handwritten reserves’, accompanied by the signature of the customer.

The customer must confirm this anomaly by sending the carrier within two business days following the delivery date a mail recommended with acknowledgement of delivery exposing the aforementioned complaints.

The client must send a copy of this mail in Good Without this, no exchange will be possible.

Article 11 : delivery errors
The customer must make to Good, on the same day of the delivery or at the latest the first wrought day following the delivery, any complaint of error of delivery and/ or non-conformity of goods in kind or in quality compared to the indications being reproduced on the purchase order. Beyond this period, any claim will be rejected. The formulation of this claim with Good may be made by mail or by e-mail.

Any complaint not made in rules defined above and within the time limits could not be taken into account and release of any liability towards the client.

In case of error of delivery or exchange any product for exchange or refund must be returned to Good in its entirety and in its original packaging, unopened and in perfect condition.

To be accepted, any return will be reported and have the prior agreement of Good, which in case of agreement, will redirect the package to the correct address.

The shipping costs are at the expense of Good, except in the case where it is found that the product does not match the original declaration made by the customer in the good sense of return.

Article 12 : warranty on products
The provisions hereof may not deprive the consumer of the legal guarantee which obliges the professional seller to guarantee against all consequences of hidden defects of the thing sold.

The customer is expressly informed that Good is not the manufacturer of the products presented on the website and that the company's Good disclaims all liability for defective products.

Accordingly, in case of damage to person or property by product defect, only the responsibility of the manufacturer thereof may be sought by the consumer, on the basis of the information appearing on the packaging of the product.

Article 13 : right of withdrawal
The right of withdrawal applies only to natural persons.

The customer has a period of seven calendar days to return, at his expenses, the products not agreeing to him. This period starts from the day of receipt of the order by the customer.

Any return will be reported in advance by e-mail to Good, but this is not a contractual obligation.

The products presented on the website is considered to be sensitive, they should not have been unsealed, opened or used, so that the consumer can exercise the right of withdrawal. Will only products returned in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged, or whose packing of origin will have been deteriorated, will be neither paid off, nor taken back, nor exchanged.

This right of retractation is exerted without penalty, except the cost of delivery and return.

In the case of the exercise of the right of withdrawal, the customer has the choice between asking the refund of amounts paid or exchange the product. In the case of an exchange, the reforwarding will be done at the expense of the customer.

In case of exercising the right of withdrawal, in Good will make every effort to reimburse the consumer within a period of 20 working days.

Article 14 : force majeure
None of the parties will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event of force majeure. Will be considered a case of force majeure any fact or circumstances, outside parties, unpredictable, inevitable, independent of the will of the parties and which could not be prevented by these last, despite everything the reasonably possible efforts.

The party affected by such circumstances will notify the other within ten working days following the date on which it becomes aware.

The two parts will approach then, within a period of three months, except impossibility due to force majeure, to examine the impact of the event and agree of conditions in which the execution of the contract will be continued.

If the case of force major has a duration greater than a duration of one month, these terms may be terminated by the aggrieved party.

In way express, are regarded as cases of force majeure or fortuitous events, besides those usually retained by the jurisprudence of courts and tribunals in switzerland : the blocking of means of transport, earthquake, fires, storms, floods, lightning, stop telecommunication networks or difficulties specific to telecommunication networks to external customers.

Article 15 : no partial validation
If one or more stipulations of these general terms and conditions are held to be not validated or declared as such in application of a law, a regulation or following a final decision of a court of competent jurisdiction, the other stipulations shall retain their entire force and scope.

Article 16 : non-waiver
The fact that one of the parties does not claim a breach by the other party of any of the obligations referred to in the framework of these general sales conditions cannot be interpreted for the future as a claim the obligation in question.

Article 17 : applicable law

In case of dispute or claim, the customer will address himself by priority to the company's Good to obtain a friendly solution.

If the parties fail to settle the disputes relating to these terms and conditions within fifteen (15) days following a written notification sent by one party to the other concerning such dispute, the latter shall be settled by the competent court. Legal court is set to Cernier (Switzerland) or Pezenas (France) according to the records.

Article 18 : protection of personal data
All data that you entrust to Good are able to process your orders.

In particular, in any case, your personal data will only be passed on by Good to a third party without your consent, for commercial use.

Your have to Good a right of rectification, consultation, modification and deletion of the data that you have provided. This right may also be exercised online by e-mail.

Article 19 : legal capacity
The present general conditions of sale are drafted in the French language. The client declares to understand this language and have full legal capacity to commit contractually.

Article 20 : for legal
Any order placed through the website carries the adhesion of the customer, and this without any restriction, to these general conditions of sale.

Section 21 : Validity
The present general conditions of sale have been put online on the website 01 may 2014 and is valid from the date of their posting and for the duration of the transaction with the customer


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