Transport of your parcel in 48 hours if ordered before 11.00 am Monday to Friday
Packages are generally dispatched within the day. (If ordered before 14: 00 Monday to Friday) or the next day. After receipt of payment and are shipped via the post office. Regardless of the choice you make for shipping.
The delivery charges include the cost of handling and packaging as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your purchases in a unique order. We can not group two distinct orders and shipping charges will be applicable to each of them. Your parcel is shipped at your own risks, a particular care is taken to protect fragile objects.
The boxes are oversized and your items are well protected.
The right of withdrawal applies only to natural persons.
The customer has a period of 14 days to calendar to return, at his expenses, the products not agreeing to him. This period starts from the day of receipt of the order by the customer.
Any return will be reported in advance by e-mail to firstname.lastname@example.org but this is not a contractual obligation.
The products presented on the site www.notre-sante.ch being regarded as sensitive, they should not have been unsealed, opened or used, so that the consumer can exercise the right of withdrawal. Will only products returned in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged, or whose packing of origin will have been deteriorated, will be neither paid off, nor taken back, nor exchanged.
This right of retractation is exerted without penalty, except the cost of delivery and return.
In the case of the exercise of the right of withdrawal, the customer has the choice between asking the refund of amounts paid or exchange the product. In the case of an exchange, the reforwarding will be done at the expense of the customer.
In case of exercising the right of withdrawal, the swiss laboratory for good health.ch will make every effort to reimburse the consumer within a period of 20 working days.